685 lines
18 KiB
JSON
685 lines
18 KiB
JSON
{
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"name": "Workflow B – Approval Gate & Execution",
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"description": "Approval and execution workflow for AI-suggested solutions. Polls for approved conversations, routes to Baramundi or automatic reply, executes solution, and triggers KB update.",
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"nodes": [
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{
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"id": "uuid-trigger-b-1",
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"name": "Cron Trigger",
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"type": "n8n-nodes-base.cron",
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"typeVersion": 1,
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"position": [
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250,
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200
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],
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"parameters": {
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"cronExpression": "*/2 * * * *",
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"timezone": "Europe/Berlin"
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}
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},
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{
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"id": "uuid-freescout-approved-1",
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"name": "Freescout Get Approved Conversations",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4,
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"position": [
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450,
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200
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],
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"parameters": {
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"authentication": "predefinedCredentialType",
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"url": "https://ekshelpdesk.fft-it.de/api/v1/mailboxes/1/conversations",
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"method": "GET",
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"options": {},
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"sendQuery": true,
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"queryParameters": {
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"parameters": [
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{
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"name": "status",
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"value": "active"
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},
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{
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"name": "limit",
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"value": "20"
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}
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]
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}
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},
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"credentials": {
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"httpBasicAuth": "Freescout API"
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}
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},
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{
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"id": "uuid-filter-approved-1",
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"name": "Filter Approved Conversations",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4,
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"position": [
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650,
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200
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],
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"parameters": {
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"authentication": "none",
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"method": "GET",
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"url": "={{ $json.body._embedded.conversations.filter(c => c.custom_fields?.AI_SUGGESTION_STATUS === 'APPROVED' && c.custom_fields?.PROCESSED_APPROVAL !== true).map(c => c.id) }}",
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"options": {}
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}
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},
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{
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"id": "uuid-loop-approved-1",
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"name": "Loop Through Approved Conversations",
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"type": "n8n-nodes-base.loop",
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"typeVersion": 1,
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"position": [
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850,
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200
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],
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"parameters": {
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"iterations": "={{ $json.body._embedded.conversations.filter(c => c.custom_fields?.AI_SUGGESTION_STATUS === 'APPROVED' && c.custom_fields?.PROCESSED_APPROVAL !== true).length }}",
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"dataPropertyName": "filteredConversations"
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}
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},
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{
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"id": "uuid-extract-approved-1",
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"name": "Extract Approved Conversation",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3,
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"position": [
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1050,
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200
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],
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"parameters": {
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"options": {},
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"assignments": {
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"assignments": [
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{
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"name": "conversation_id",
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"value": "={{ $json.id }}",
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"type": "string"
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},
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{
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"name": "ticket_id",
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"value": "={{ $json.id }}",
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"type": "string"
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},
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{
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"name": "subject",
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"value": "={{ $json.subject }}",
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"type": "string"
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},
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{
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"name": "customer_name",
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"value": "={{ $json.customer_name }}",
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"type": "string"
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},
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{
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"name": "customer_email",
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"value": "={{ $json.customer_email || $json.customer.emails[0] }}",
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"type": "string"
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},
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{
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"name": "ai_suggestion",
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"value": "={{ $json.custom_fields?.AI_SUGGESTION }}",
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"type": "string"
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},
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{
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"name": "ai_solution_type",
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"value": "={{ $json.custom_fields?.AI_SOLUTION_TYPE }}",
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"type": "string"
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},
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{
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"name": "baramundi_job",
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"value": "={{ $json.custom_fields?.BARAMUNDI_JOB_DETAILS }}",
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"type": "object"
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},
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{
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"name": "automatic_reply",
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"value": "={{ $json.custom_fields?.AUTOMATIC_REPLY_TEXT }}",
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"type": "string"
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},
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{
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"name": "approved_by",
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"value": "={{ $json.custom_fields?.APPROVED_BY }}",
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"type": "string"
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},
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{
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"name": "approved_at",
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"value": "={{ $json.custom_fields?.APPROVED_AT }}",
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"type": "string"
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}
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]
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}
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}
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},
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{
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"id": "uuid-parse-ai-suggestion-1",
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"name": "Parse AI Suggestion JSON",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3,
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"position": [
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1250,
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200
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],
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"parameters": {
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"options": {},
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"assignments": {
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"assignments": [
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{
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"name": "ai_suggestion_parsed",
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"value": "={{ typeof $json.ai_suggestion === 'string' ? JSON.parse($json.ai_suggestion) : $json.ai_suggestion }}",
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"type": "object"
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},
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{
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"name": "lösung_typ",
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"value": "={{ $json.ai_solution_type || $json.ai_suggestion_parsed?.lösung_typ }}",
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"type": "string"
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}
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]
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}
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}
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},
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{
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"id": "uuid-conditional-branch-1",
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"name": "Branch by Solution Type",
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"type": "n8n-nodes-base.if",
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"typeVersion": 2,
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"position": [
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1450,
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200
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],
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"parameters": {
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"conditions": {
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"options": {
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"caseSensitive": true,
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"extractValue": false
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},
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"combinator": "or",
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"conditions": [
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{
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"id": "condition_baramundi",
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"leftValue": "={{ $json.lösung_typ }}",
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"rightValue": "BARAMUNDI_JOB",
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"operator": {
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"name": "filter.operator.equals",
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"value": "=="
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}
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}
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]
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}
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}
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},
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{
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"id": "uuid-baramundi-api-1",
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"name": "Baramundi API POST Job",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4,
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"position": [
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1250,
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450
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],
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"parameters": {
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"authentication": "predefinedCredentialType",
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"url": "=https://baramundi-ms.fft-it.de/api/jobs",
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"method": "POST",
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"headers": {
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"Content-Type": "application/json"
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},
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={{ {\n \"job_name\": $json.ai_suggestion_parsed?.baramundi_job?.job_name || $json.baramundi_job?.job_name,\n \"job_type\": $json.ai_suggestion_parsed?.baramundi_job?.job_type || $json.baramundi_job?.job_type,\n \"target_devices\": $json.ai_suggestion_parsed?.baramundi_job?.target_devices || $json.baramundi_job?.target_devices,\n \"parameters\": $json.ai_suggestion_parsed?.baramundi_job?.parameters || $json.baramundi_job?.parameters,\n \"description\": \"Auto-triggered from Freescout ticket \" + $json.ticket_id,\n \"priority\": $json.ai_suggestion_parsed?.baramundi_job?.priority || 5\n} }}"
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},
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"credentials": {
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"httpBasicAuth": "Baramundi API"
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}
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},
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{
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"id": "uuid-baramundi-success-1",
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"name": "Baramundi Job Success",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3,
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"position": [
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1450,
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450
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],
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"parameters": {
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"options": {},
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"assignments": {
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"assignments": [
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{
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"name": "job_id",
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"value": "={{ $json.id }}",
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"type": "string"
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},
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{
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"name": "job_status",
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"value": "executed",
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"type": "string"
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},
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{
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"name": "execution_type",
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"value": "BARAMUNDI_JOB",
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"type": "string"
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}
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]
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}
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}
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},
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{
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"id": "uuid-reply-api-1",
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"name": "Freescout Reply API",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4,
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"position": [
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1250,
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700
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],
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"parameters": {
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"authentication": "predefinedCredentialType",
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"url": "=https://ekshelpdesk.fft-it.de/api/v1/conversations/{{ $json.ticket_id }}/threads",
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"method": "POST",
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"headers": {
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"Content-Type": "application/json"
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},
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={{ {\n \"body\": $json.automatic_reply || $json.ai_suggestion_parsed?.antwort_text,\n \"type\": \"note\",\n \"from_customer\": false\n} }}"
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},
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"credentials": {
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"httpBasicAuth": "Freescout API"
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}
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},
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{
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"id": "uuid-reply-success-1",
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"name": "Reply Sent Success",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3,
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"position": [
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1450,
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700
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],
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"parameters": {
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"options": {},
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"assignments": {
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"assignments": [
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{
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"name": "reply_status",
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"value": "sent",
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"type": "string"
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},
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{
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"name": "execution_type",
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"value": "AUTOMATISCHE_ANTWORT",
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"type": "string"
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}
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]
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}
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}
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},
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{
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"id": "uuid-freescout-update-executed-1",
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"name": "Freescout Mark as EXECUTED",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4,
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"position": [
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1650,
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200
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],
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"parameters": {
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"authentication": "predefinedCredentialType",
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"url": "=https://ekshelpdesk.fft-it.de/api/v1/conversations/{{ $json.ticket_id }}",
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"method": "PUT",
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"headers": {
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"Content-Type": "application/json"
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},
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={{ {\n \"custom_fields\": {\n \"AI_SUGGESTION_STATUS\": \"EXECUTED\",\n \"PROCESSED_APPROVAL\": true,\n \"EXECUTED_AT\": new Date().toISOString(),\n \"EXECUTED_BY\": \"workflow-b\",\n \"EXECUTION_TYPE\": $json.execution_type,\n \"EXECUTION_JOB_ID\": $json.job_id || null\n }\n} }}"
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},
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"credentials": {
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"httpBasicAuth": "Freescout API"
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}
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},
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{
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"id": "uuid-webhook-c-1",
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"name": "Trigger Workflow C Webhook",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4,
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"position": [
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1850,
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200
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],
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"parameters": {
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"authentication": "none",
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"url": "={{ $env.WEBHOOK_WORKFLOW_C || 'http://n8n:5678/webhook/workflow-c' }}",
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"method": "POST",
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"headers": {
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"Content-Type": "application/json"
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},
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={{ {\n \"ticket_id\": $json.ticket_id,\n \"conversation_id\": $json.conversation_id,\n \"subject\": $json.subject,\n \"solution_type\": $json.lösung_typ,\n \"execution_type\": $json.execution_type,\n \"ai_suggestion\": $json.ai_suggestion_parsed,\n \"timestamp\": new Date().toISOString()\n} }}"
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}
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},
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{
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"id": "uuid-log-execution-1",
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"name": "Log Execution Result",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3,
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"position": [
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2050,
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200
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],
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"parameters": {
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"options": {},
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"assignments": {
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"assignments": [
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{
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"name": "log_entry",
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"value": "={{ {\n \"timestamp\": new Date().toISOString(),\n \"ticket_id\": $json.ticket_id,\n \"status\": \"SUCCESS\",\n \"execution_type\": $json.execution_type,\n \"workflow\": \"workflow-b\"\n} }}",
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"type": "object"
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}
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]
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}
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}
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},
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{
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"id": "uuid-error-handler-1",
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"name": "Error Handler",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3,
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"position": [
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1650,
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500
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],
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"parameters": {
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"options": {},
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"assignments": {
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"assignments": [
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{
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"name": "error_log",
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"value": "={{ {\n \"timestamp\": new Date().toISOString(),\n \"ticket_id\": $json.ticket_id || 'unknown',\n \"status\": \"ERROR\",\n \"error_message\": $error.message,\n \"workflow\": \"workflow-b\"\n} }}",
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"type": "object"
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},
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{
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"name": "processed",
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"value": false,
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"type": "boolean"
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}
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]
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}
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}
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},
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{
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"id": "uuid-freescout-mark-rejected-1",
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"name": "Freescout Mark as REJECTED",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4,
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"position": [
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1650,
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800
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],
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"parameters": {
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"authentication": "predefinedCredentialType",
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"url": "=https://ekshelpdesk.fft-it.de/api/v1/conversations/{{ $json.ticket_id }}",
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"method": "PUT",
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"headers": {
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"Content-Type": "application/json"
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},
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={{ {\n \"custom_fields\": {\n \"AI_SUGGESTION_STATUS\": \"REJECTED\",\n \"PROCESSED_APPROVAL\": true,\n \"REJECTED_AT\": new Date().toISOString(),\n \"REJECTION_REASON\": \"Unknown solution type: \" + $json.lösung_typ\n }\n} }}"
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},
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"credentials": {
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"httpBasicAuth": "Freescout API"
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}
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},
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{
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"id": "uuid-else-branch-1",
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"name": "Handle Unknown Solution Type",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3,
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||
"position": [
|
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1450,
|
||
800
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||
],
|
||
"parameters": {
|
||
"options": {},
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"assignments": {
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"assignments": [
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{
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"name": "solution_type",
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"value": "={{ $json.lösung_typ }}",
|
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"type": "string"
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},
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{
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"name": "status",
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"value": "REJECTED",
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"type": "string"
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}
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]
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}
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}
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}
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||
],
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||
"connections": {
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||
"Cron Trigger": {
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"main": [
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[
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{
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"node": "Freescout Get Approved Conversations",
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"index": 0
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||
}
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]
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]
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||
},
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"Freescout Get Approved Conversations": {
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"main": [
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[
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{
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"node": "Filter Approved Conversations",
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"index": 0
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||
}
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||
]
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||
]
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||
},
|
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"Filter Approved Conversations": {
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"main": [
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[
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{
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"node": "Loop Through Approved Conversations",
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"index": 0
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}
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||
]
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]
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||
},
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"Loop Through Approved Conversations": {
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"main": [
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[
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{
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"node": "Extract Approved Conversation",
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"index": 0
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}
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]
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]
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},
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"Extract Approved Conversation": {
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"main": [
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[
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{
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"node": "Parse AI Suggestion JSON",
|
||
"index": 0
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||
}
|
||
]
|
||
]
|
||
},
|
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"Parse AI Suggestion JSON": {
|
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"main": [
|
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[
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||
{
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"node": "Branch by Solution Type",
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||
"index": 0
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||
}
|
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]
|
||
]
|
||
},
|
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"Branch by Solution Type": {
|
||
"main": [
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[
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{
|
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"node": "Baramundi API POST Job",
|
||
"index": 0
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||
}
|
||
],
|
||
[
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{
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"node": "Freescout Reply API",
|
||
"index": 0
|
||
}
|
||
],
|
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[
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{
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"node": "Handle Unknown Solution Type",
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||
"index": 0
|
||
}
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]
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||
]
|
||
},
|
||
"Baramundi API POST Job": {
|
||
"main": [
|
||
[
|
||
{
|
||
"node": "Baramundi Job Success",
|
||
"index": 0
|
||
}
|
||
]
|
||
],
|
||
"error": [
|
||
[
|
||
{
|
||
"node": "Error Handler",
|
||
"index": 0
|
||
}
|
||
]
|
||
]
|
||
},
|
||
"Baramundi Job Success": {
|
||
"main": [
|
||
[
|
||
{
|
||
"node": "Freescout Mark as EXECUTED",
|
||
"index": 0
|
||
}
|
||
]
|
||
]
|
||
},
|
||
"Freescout Reply API": {
|
||
"main": [
|
||
[
|
||
{
|
||
"node": "Reply Sent Success",
|
||
"index": 0
|
||
}
|
||
]
|
||
],
|
||
"error": [
|
||
[
|
||
{
|
||
"node": "Error Handler",
|
||
"index": 0
|
||
}
|
||
]
|
||
]
|
||
},
|
||
"Reply Sent Success": {
|
||
"main": [
|
||
[
|
||
{
|
||
"node": "Freescout Mark as EXECUTED",
|
||
"index": 0
|
||
}
|
||
]
|
||
]
|
||
},
|
||
"Freescout Mark as EXECUTED": {
|
||
"main": [
|
||
[
|
||
{
|
||
"node": "Trigger Workflow C Webhook",
|
||
"index": 0
|
||
}
|
||
]
|
||
],
|
||
"error": [
|
||
[
|
||
{
|
||
"node": "Error Handler",
|
||
"index": 0
|
||
}
|
||
]
|
||
]
|
||
},
|
||
"Trigger Workflow C Webhook": {
|
||
"main": [
|
||
[
|
||
{
|
||
"node": "Log Execution Result",
|
||
"index": 0
|
||
}
|
||
]
|
||
],
|
||
"error": [
|
||
[
|
||
{
|
||
"node": "Error Handler",
|
||
"index": 0
|
||
}
|
||
]
|
||
]
|
||
},
|
||
"Log Execution Result": {
|
||
"main": [
|
||
[]
|
||
]
|
||
},
|
||
"Error Handler": {
|
||
"main": [
|
||
[]
|
||
]
|
||
},
|
||
"Handle Unknown Solution Type": {
|
||
"main": [
|
||
[
|
||
{
|
||
"node": "Freescout Mark as REJECTED",
|
||
"index": 0
|
||
}
|
||
]
|
||
]
|
||
},
|
||
"Freescout Mark as REJECTED": {
|
||
"main": [
|
||
[
|
||
{
|
||
"node": "Log Execution Result",
|
||
"index": 0
|
||
}
|
||
]
|
||
],
|
||
"error": [
|
||
[
|
||
{
|
||
"node": "Error Handler",
|
||
"index": 0
|
||
}
|
||
]
|
||
]
|
||
}
|
||
},
|
||
"active": false,
|
||
"settings": {
|
||
"errorHandler": "continueOnError",
|
||
"timezone": "Europe/Berlin"
|
||
},
|
||
"owner": "admin",
|
||
"versionId": "1"
|
||
}
|