{
  "name": "Workflow B – Approval Gate & Execution",
  "description": "Approval and execution workflow for AI-suggested solutions. Polls for approved conversations, routes to Baramundi or automatic reply, executes solution, and triggers KB update.",
  "nodes": [
    {
      "id": "uuid-trigger-b-1",
      "name": "Cron Trigger",
      "type": "n8n-nodes-base.cron",
      "typeVersion": 1,
      "position": [
        250,
        200
      ],
      "parameters": {
        "cronExpression": "*/2 * * * *",
        "timezone": "Europe/Berlin"
      }
    },
    {
      "id": "uuid-freescout-approved-1",
      "name": "Freescout Get Approved Conversations",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        450,
        200
      ],
      "parameters": {
        "authentication": "predefinedCredentialType",
        "url": "https://ekshelpdesk.fft-it.de/api/v1/mailboxes/1/conversations",
        "method": "GET",
        "options": {},
        "sendQuery": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "status",
              "value": "active"
            },
            {
              "name": "limit",
              "value": "20"
            }
          ]
        }
      },
      "credentials": {
        "httpBasicAuth": "Freescout API"
      }
    },
    {
      "id": "uuid-filter-approved-1",
      "name": "Filter Approved Conversations",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        650,
        200
      ],
      "parameters": {
        "authentication": "none",
        "method": "GET",
        "url": "={{ $json.body._embedded.conversations.filter(c => c.custom_fields?.AI_SUGGESTION_STATUS === 'APPROVED' && c.custom_fields?.PROCESSED_APPROVAL !== true).map(c => c.id) }}",
        "options": {}
      }
    },
    {
      "id": "uuid-loop-approved-1",
      "name": "Loop Through Approved Conversations",
      "type": "n8n-nodes-base.loop",
      "typeVersion": 1,
      "position": [
        850,
        200
      ],
      "parameters": {
        "iterations": "={{ $json.body._embedded.conversations.filter(c => c.custom_fields?.AI_SUGGESTION_STATUS === 'APPROVED' && c.custom_fields?.PROCESSED_APPROVAL !== true).length }}",
        "dataPropertyName": "filteredConversations"
      }
    },
    {
      "id": "uuid-extract-approved-1",
      "name": "Extract Approved Conversation",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        1050,
        200
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "conversation_id",
              "value": "={{ $json.id }}",
              "type": "string"
            },
            {
              "name": "ticket_id",
              "value": "={{ $json.id }}",
              "type": "string"
            },
            {
              "name": "subject",
              "value": "={{ $json.subject }}",
              "type": "string"
            },
            {
              "name": "customer_name",
              "value": "={{ $json.customer_name }}",
              "type": "string"
            },
            {
              "name": "customer_email",
              "value": "={{ $json.customer_email || $json.customer.emails[0] }}",
              "type": "string"
            },
            {
              "name": "ai_suggestion",
              "value": "={{ $json.custom_fields?.AI_SUGGESTION }}",
              "type": "string"
            },
            {
              "name": "ai_solution_type",
              "value": "={{ $json.custom_fields?.AI_SOLUTION_TYPE }}",
              "type": "string"
            },
            {
              "name": "baramundi_job",
              "value": "={{ $json.custom_fields?.BARAMUNDI_JOB_DETAILS }}",
              "type": "object"
            },
            {
              "name": "automatic_reply",
              "value": "={{ $json.custom_fields?.AUTOMATIC_REPLY_TEXT }}",
              "type": "string"
            },
            {
              "name": "approved_by",
              "value": "={{ $json.custom_fields?.APPROVED_BY }}",
              "type": "string"
            },
            {
              "name": "approved_at",
              "value": "={{ $json.custom_fields?.APPROVED_AT }}",
              "type": "string"
            }
          ]
        }
      }
    },
    {
      "id": "uuid-parse-ai-suggestion-1",
      "name": "Parse AI Suggestion JSON",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        1250,
        200
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "ai_suggestion_parsed",
              "value": "={{ typeof $json.ai_suggestion === 'string' ? JSON.parse($json.ai_suggestion) : $json.ai_suggestion }}",
              "type": "object"
            },
            {
              "name": "lösung_typ",
              "value": "={{ $json.ai_solution_type || $json.ai_suggestion_parsed?.lösung_typ }}",
              "type": "string"
            }
          ]
        }
      }
    },
    {
      "id": "uuid-conditional-branch-1",
      "name": "Branch by Solution Type",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [
        1450,
        200
      ],
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "extractValue": false
          },
          "combinator": "or",
          "conditions": [
            {
              "id": "condition_baramundi",
              "leftValue": "={{ $json.lösung_typ }}",
              "rightValue": "BARAMUNDI_JOB",
              "operator": {
                "name": "filter.operator.equals",
                "value": "=="
              }
            }
          ]
        }
      }
    },
    {
      "id": "uuid-baramundi-api-1",
      "name": "Baramundi API POST Job",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1250,
        450
      ],
      "parameters": {
        "authentication": "predefinedCredentialType",
        "url": "=https://baramundi-ms.fft-it.de/api/jobs",
        "method": "POST",
        "headers": {
          "Content-Type": "application/json"
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={{ {\n  \"job_name\": $json.ai_suggestion_parsed?.baramundi_job?.job_name || $json.baramundi_job?.job_name,\n  \"job_type\": $json.ai_suggestion_parsed?.baramundi_job?.job_type || $json.baramundi_job?.job_type,\n  \"target_devices\": $json.ai_suggestion_parsed?.baramundi_job?.target_devices || $json.baramundi_job?.target_devices,\n  \"parameters\": $json.ai_suggestion_parsed?.baramundi_job?.parameters || $json.baramundi_job?.parameters,\n  \"description\": \"Auto-triggered from Freescout ticket \" + $json.ticket_id,\n  \"priority\": $json.ai_suggestion_parsed?.baramundi_job?.priority || 5\n} }}"
      },
      "credentials": {
        "httpBasicAuth": "Baramundi API"
      }
    },
    {
      "id": "uuid-baramundi-success-1",
      "name": "Baramundi Job Success",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        1450,
        450
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "job_id",
              "value": "={{ $json.id }}",
              "type": "string"
            },
            {
              "name": "job_status",
              "value": "executed",
              "type": "string"
            },
            {
              "name": "execution_type",
              "value": "BARAMUNDI_JOB",
              "type": "string"
            }
          ]
        }
      }
    },
    {
      "id": "uuid-reply-api-1",
      "name": "Freescout Reply API",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1250,
        700
      ],
      "parameters": {
        "authentication": "predefinedCredentialType",
        "url": "=https://ekshelpdesk.fft-it.de/api/v1/conversations/{{ $json.ticket_id }}/threads",
        "method": "POST",
        "headers": {
          "Content-Type": "application/json"
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={{ {\n  \"body\": $json.automatic_reply || $json.ai_suggestion_parsed?.antwort_text,\n  \"type\": \"note\",\n  \"from_customer\": false\n} }}"
      },
      "credentials": {
        "httpBasicAuth": "Freescout API"
      }
    },
    {
      "id": "uuid-reply-success-1",
      "name": "Reply Sent Success",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        1450,
        700
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "reply_status",
              "value": "sent",
              "type": "string"
            },
            {
              "name": "execution_type",
              "value": "AUTOMATISCHE_ANTWORT",
              "type": "string"
            }
          ]
        }
      }
    },
    {
      "id": "uuid-freescout-update-executed-1",
      "name": "Freescout Mark as EXECUTED",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1650,
        200
      ],
      "parameters": {
        "authentication": "predefinedCredentialType",
        "url": "=https://ekshelpdesk.fft-it.de/api/v1/conversations/{{ $json.ticket_id }}",
        "method": "PUT",
        "headers": {
          "Content-Type": "application/json"
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={{ {\n  \"custom_fields\": {\n    \"AI_SUGGESTION_STATUS\": \"EXECUTED\",\n    \"PROCESSED_APPROVAL\": true,\n    \"EXECUTED_AT\": new Date().toISOString(),\n    \"EXECUTED_BY\": \"workflow-b\",\n    \"EXECUTION_TYPE\": $json.execution_type,\n    \"EXECUTION_JOB_ID\": $json.job_id || null\n  }\n} }}"
      },
      "credentials": {
        "httpBasicAuth": "Freescout API"
      }
    },
    {
      "id": "uuid-webhook-c-1",
      "name": "Trigger Workflow C Webhook",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1850,
        200
      ],
      "parameters": {
        "authentication": "none",
        "url": "={{ $env.WEBHOOK_WORKFLOW_C || 'http://n8n:5678/webhook/workflow-c' }}",
        "method": "POST",
        "headers": {
          "Content-Type": "application/json"
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={{ {\n  \"ticket_id\": $json.ticket_id,\n  \"conversation_id\": $json.conversation_id,\n  \"subject\": $json.subject,\n  \"solution_type\": $json.lösung_typ,\n  \"execution_type\": $json.execution_type,\n  \"ai_suggestion\": $json.ai_suggestion_parsed,\n  \"timestamp\": new Date().toISOString()\n} }}"
      }
    },
    {
      "id": "uuid-log-execution-1",
      "name": "Log Execution Result",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        2050,
        200
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "log_entry",
              "value": "={{ {\n  \"timestamp\": new Date().toISOString(),\n  \"ticket_id\": $json.ticket_id,\n  \"status\": \"SUCCESS\",\n  \"execution_type\": $json.execution_type,\n  \"workflow\": \"workflow-b\"\n} }}",
              "type": "object"
            }
          ]
        }
      }
    },
    {
      "id": "uuid-error-handler-1",
      "name": "Error Handler",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        1650,
        500
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "error_log",
              "value": "={{ {\n  \"timestamp\": new Date().toISOString(),\n  \"ticket_id\": $json.ticket_id || 'unknown',\n  \"status\": \"ERROR\",\n  \"error_message\": $error.message,\n  \"workflow\": \"workflow-b\"\n} }}",
              "type": "object"
            },
            {
              "name": "processed",
              "value": false,
              "type": "boolean"
            }
          ]
        }
      }
    },
    {
      "id": "uuid-freescout-mark-rejected-1",
      "name": "Freescout Mark as REJECTED",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1650,
        800
      ],
      "parameters": {
        "authentication": "predefinedCredentialType",
        "url": "=https://ekshelpdesk.fft-it.de/api/v1/conversations/{{ $json.ticket_id }}",
        "method": "PUT",
        "headers": {
          "Content-Type": "application/json"
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={{ {\n  \"custom_fields\": {\n    \"AI_SUGGESTION_STATUS\": \"REJECTED\",\n    \"PROCESSED_APPROVAL\": true,\n    \"REJECTED_AT\": new Date().toISOString(),\n    \"REJECTION_REASON\": \"Unknown solution type: \" + $json.lösung_typ\n  }\n} }}"
      },
      "credentials": {
        "httpBasicAuth": "Freescout API"
      }
    },
    {
      "id": "uuid-else-branch-1",
      "name": "Handle Unknown Solution Type",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        1450,
        800
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "solution_type",
              "value": "={{ $json.lösung_typ }}",
              "type": "string"
            },
            {
              "name": "status",
              "value": "REJECTED",
              "type": "string"
            }
          ]
        }
      }
    }
  ],
  "connections": {
    "Cron Trigger": {
      "main": [
        [
          {
            "node": "Freescout Get Approved Conversations",
            "index": 0
          }
        ]
      ]
    },
    "Freescout Get Approved Conversations": {
      "main": [
        [
          {
            "node": "Filter Approved Conversations",
            "index": 0
          }
        ]
      ]
    },
    "Filter Approved Conversations": {
      "main": [
        [
          {
            "node": "Loop Through Approved Conversations",
            "index": 0
          }
        ]
      ]
    },
    "Loop Through Approved Conversations": {
      "main": [
        [
          {
            "node": "Extract Approved Conversation",
            "index": 0
          }
        ]
      ]
    },
    "Extract Approved Conversation": {
      "main": [
        [
          {
            "node": "Parse AI Suggestion JSON",
            "index": 0
          }
        ]
      ]
    },
    "Parse AI Suggestion JSON": {
      "main": [
        [
          {
            "node": "Branch by Solution Type",
            "index": 0
          }
        ]
      ]
    },
    "Branch by Solution Type": {
      "main": [
        [
          {
            "node": "Baramundi API POST Job",
            "index": 0
          }
        ],
        [
          {
            "node": "Freescout Reply API",
            "index": 0
          }
        ],
        [
          {
            "node": "Handle Unknown Solution Type",
            "index": 0
          }
        ]
      ]
    },
    "Baramundi API POST Job": {
      "main": [
        [
          {
            "node": "Baramundi Job Success",
            "index": 0
          }
        ]
      ],
      "error": [
        [
          {
            "node": "Error Handler",
            "index": 0
          }
        ]
      ]
    },
    "Baramundi Job Success": {
      "main": [
        [
          {
            "node": "Freescout Mark as EXECUTED",
            "index": 0
          }
        ]
      ]
    },
    "Freescout Reply API": {
      "main": [
        [
          {
            "node": "Reply Sent Success",
            "index": 0
          }
        ]
      ],
      "error": [
        [
          {
            "node": "Error Handler",
            "index": 0
          }
        ]
      ]
    },
    "Reply Sent Success": {
      "main": [
        [
          {
            "node": "Freescout Mark as EXECUTED",
            "index": 0
          }
        ]
      ]
    },
    "Freescout Mark as EXECUTED": {
      "main": [
        [
          {
            "node": "Trigger Workflow C Webhook",
            "index": 0
          }
        ]
      ],
      "error": [
        [
          {
            "node": "Error Handler",
            "index": 0
          }
        ]
      ]
    },
    "Trigger Workflow C Webhook": {
      "main": [
        [
          {
            "node": "Log Execution Result",
            "index": 0
          }
        ]
      ],
      "error": [
        [
          {
            "node": "Error Handler",
            "index": 0
          }
        ]
      ]
    },
    "Log Execution Result": {
      "main": [
        []
      ]
    },
    "Error Handler": {
      "main": [
        []
      ]
    },
    "Handle Unknown Solution Type": {
      "main": [
        [
          {
            "node": "Freescout Mark as REJECTED",
            "index": 0
          }
        ]
      ]
    },
    "Freescout Mark as REJECTED": {
      "main": [
        [
          {
            "node": "Log Execution Result",
            "index": 0
          }
        ]
      ],
      "error": [
        [
          {
            "node": "Error Handler",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "errorHandler": "continueOnError",
    "timezone": "Europe/Berlin"
  },
  "owner": "admin",
  "versionId": "1"
}