{
  "name": "Workflow A – Mail Processing & KI Analysis",
  "description": "Automated workflow to process support tickets, analyze them with AI, search knowledge base, and provide intelligent suggestions.",
  "nodes": [
    {
      "id": "uuid-trigger-1",
      "name": "Cron Trigger",
      "type": "n8n-nodes-base.cron",
      "typeVersion": 1,
      "position": [
        250,
        200
      ],
      "parameters": {
        "cronExpression": "*/5 * * * *",
        "timezone": "Europe/Berlin"
      }
    },
    {
      "id": "uuid-freescout-1",
      "name": "Freescout Get Conversations",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        450,
        200
      ],
      "parameters": {
        "authentication": "predefinedCredentialType",
        "url": "https://ekshelpdesk.fft-it.de/api/v1/mailboxes/1/conversations",
        "method": "GET",
        "options": {},
        "sendQuery": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "status",
              "value": "active"
            },
            {
              "name": "limit",
              "value": "20"
            },
            {
              "name": "processed_by_ai",
              "value": "false"
            }
          ]
        }
      },
      "credentials": {
        "httpBasicAuth": "Freescout API"
      }
    },
    {
      "id": "uuid-loop-1",
      "name": "Loop Through Conversations",
      "type": "n8n-nodes-base.loop",
      "typeVersion": 1,
      "position": [
        650,
        200
      ],
      "parameters": {
        "iterations": "={{ $json.body._embedded.conversations.length }}",
        "dataPropertyName": "body._embedded.conversations"
      }
    },
    {
      "id": "uuid-set-extract-1",
      "name": "Extract Conversation Data",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        850,
        200
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "ticket_id",
              "value": "={{ $json.id }}",
              "type": "string"
            },
            {
              "name": "subject",
              "value": "={{ $json.subject }}",
              "type": "string"
            },
            {
              "name": "problem_text",
              "value": "={{ $json.threads[0].body || 'No description' }}",
              "type": "string"
            },
            {
              "name": "customer_name",
              "value": "={{ $json.customer_name }}",
              "type": "string"
            },
            {
              "name": "status",
              "value": "={{ $json.status }}",
              "type": "string"
            },
            {
              "name": "mailbox_id",
              "value": 1,
              "type": "number"
            }
          ]
        }
      }
    },
    {
      "id": "uuid-milvus-query-1",
      "name": "Milvus Query KB",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1050,
        200
      ],
      "parameters": {
        "authentication": "none",
        "url": "http://milvus:9091/api/v1/search",
        "method": "POST",
        "headers": {
          "Content-Type": "application/json"
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\"collection_name\":\"knowledge_base_embeddings\",\"search_params\":{\"metric_type\":\"L2\",\"params\":{\"nprobe\":10}},\"annnSearch\":{\"field\":\"embedding\",\"limit\":3,\"metric_type\":\"L2\"},\"output_fields\":[\"title\",\"content\",\"category\",\"solution_type\",\"created_at\"]}"
      }
    },
    {
      "id": "uuid-llm-call-1",
      "name": "LiteLLM AI Analysis",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1250,
        200
      ],
      "parameters": {
        "authentication": "none",
        "url": "http://llm:8000/v1/chat/completions",
        "method": "POST",
        "headers": {
          "Content-Type": "application/json"
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\"model\":\"gpt-3.5-turbo\",\"messages\":[{\"role\":\"system\",\"content\":\"Du bist ein IT-Support-Assistent. Analysiere das folgende Support-Ticket und: 1. Verstehe das Problem 2. Schaue in der Wissensdatenbank nach ähnlichen Problemen 3. Gib einen strukturierten Vorschlag zurück als JSON. Die Lösung kann sein: BARAMUNDI_JOB (Ein automatisierter Job im Baramundi System), AUTOMATISCHE_ANTWORT (Eine automatische Antwort an den Kunden), ESKALATION (Manuelle Eskalation erforderlich)\"},{\"role\":\"user\",\"content\":\"Ticket ID: ={{$json.ticket_id}} Subjekt: ={{$json.subject}} Problem: ={{$json.problem_text}} Gib deine Analyse als JSON zurück mit kategorie, problem_verstanden, lösung_typ, baramundi_job, antwort_text, vertrauen (0.0-1.0), und begründung.\"}],\"temperature\":0.7,\"max_tokens\":1000}"
      }
    },
    {
      "id": "uuid-parse-response-1",
      "name": "Parse AI Response",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        1450,
        200
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "ai_response_raw",
              "value": "={{ $json.choices[0].message.content }}",
              "type": "string"
            },
            {
              "name": "ai_response",
              "value": "={{ JSON.parse($json.ai_response_raw) }}",
              "type": "object"
            }
          ]
        }
      }
    },
    {
      "id": "uuid-filter-confidence-1",
      "name": "Filter by Confidence",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [
        1650,
        200
      ],
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "extractValue": false
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "condition_1",
              "leftValue": "={{ $json.ai_response.vertrauen }}",
              "rightValue": 0.6,
              "operator": {
                "name": "filter.operator.gte",
                "value": ">="
              }
            }
          ]
        }
      }
    },
    {
      "id": "uuid-freescout-update-1",
      "name": "Freescout Save Suggestion",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1850,
        100
      ],
      "parameters": {
        "authentication": "predefinedCredentialType",
        "url": "=https://ekshelpdesk.fft-it.de/api/v1/conversations/{{ $json.ticket_id }}",
        "method": "PUT",
        "headers": {
          "Content-Type": "application/json"
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\"custom_fields\":{\"AI_SUGGESTION\":={{$json.ai_response.antwort_text}},\"AI_SUGGESTION_STATUS\":\"PENDING\",\"PROCESSED_BY_AI\":true,\"AI_CATEGORY\":={{$json.ai_response.kategorie}},\"AI_CONFIDENCE\":={{$json.ai_response.vertrauen}},\"AI_SOLUTION_TYPE\":={{$json.ai_response.lösung_typ}},\"AI_REASONING\":={{$json.ai_response.begründung}}}}"
      },
      "credentials": {
        "httpBasicAuth": "Freescout API"
      }
    },
    {
      "id": "uuid-no-action-1",
      "name": "Low Confidence - No Action",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3,
      "position": [
        1850,
        350
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "name": "skip_reason",
              "value": "Confidence below threshold ({{ $json.ai_response.vertrauen }} < 0.6)",
              "type": "string"
            },
            {
              "name": "processed",
              "value": false,
              "type": "boolean"
            }
          ]
        }
      }
    }
  ],
  "connections": {
    "Cron Trigger": {
      "main": [
        [
          {
            "node": "Freescout Get Conversations",
            "index": 0
          }
        ]
      ]
    },
    "Freescout Get Conversations": {
      "main": [
        [
          {
            "node": "Loop Through Conversations",
            "index": 0
          }
        ]
      ]
    },
    "Loop Through Conversations": {
      "main": [
        [
          {
            "node": "Extract Conversation Data",
            "index": 0
          }
        ]
      ]
    },
    "Extract Conversation Data": {
      "main": [
        [
          {
            "node": "Milvus Query KB",
            "index": 0
          }
        ]
      ]
    },
    "Milvus Query KB": {
      "main": [
        [
          {
            "node": "LiteLLM AI Analysis",
            "index": 0
          }
        ]
      ]
    },
    "LiteLLM AI Analysis": {
      "main": [
        [
          {
            "node": "Parse AI Response",
            "index": 0
          }
        ]
      ]
    },
    "Parse AI Response": {
      "main": [
        [
          {
            "node": "Filter by Confidence",
            "index": 0
          }
        ]
      ]
    },
    "Filter by Confidence": {
      "main": [
        [
          {
            "node": "Freescout Save Suggestion",
            "index": 0
          }
        ],
        [
          {
            "node": "Low Confidence - No Action",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "errorHandler": "continueOnError",
    "timezone": "Europe/Berlin"
  },
  "owner": "admin",
  "versionId": "1"
}